how we get
your consent

kloob only sends SMS messages to two groups of people — both of whom have explicitly opted in before receiving any message:

• account holders — users who created a kloob account at kloob.app and provided their phone number during onboarding, accepting the terms of service which include SMS consent
• invited team members — individuals whose phone number was entered by a workspace organizer (the queen bee). The team member receives an opt-in SMS asking them to reply YES to consent or NO to decline. Only those who reply YES receive further workspace messages

kloob does not send unsolicited messages. No phone number is messaged without a prior opt-in action.

kloob never sells, rents, or shares your phone number with third parties for their own marketing. Numbers are used solely to deliver the operational messages described below.

When a user creates an account at kloob.app, they are asked for their phone number during onboarding. Before they can proceed, they must check a consent box explicitly agreeing to receive SMS notifications. The form looks like this:

The continue button is only active after the consent checkbox is checked. The consent text is always visible — it is never hidden behind a collapsed section or fine print.

A team member is never messaged on someone else's say-so alone. When a workspace organizer (queen bee) adds a team member by phone number, that person provides their own consent by replying YES to an opt-in text before kloob sends them anything further. The organizer first sees this form:

Once the organizer submits, the invited team member receives a single opt-in SMS. They must reply YES to consent before any workspace messages are sent. Replying NO, or not replying at all, results in no further contact.

If the recipient replies NO or does not respond, their number is marked as declined and kloob will not send any further messages to it.

Recipients can opt out at any time by replying STOP to any kloob message. They will receive one confirmation and no further messages will be sent to that number.

• STOPImmediately unsubscribes the number from all kloob messages
• HELPReturns a help message with support contact information
• YESConfirms consent when replying to an invite SMS
• NODeclines an invite; no further messages will be sent
• STARTRe-subscribes a number that previously opted out

kloob sends the following categories of SMS — all operational, none promotional or marketing:

• workspace invitations
• task assignments
• task reminders and follow-up nudges
• schedule and meeting updates
• one-time passcodes for phone number verification

Message frequency varies based on workspace activity. kloob does not send marketing, promotional, or advertising messages.

For more detail on how kloob handles your data and the terms governing use of the platform:

• privacy policy — what data we collect, how it's used, and your rights
• terms of service — full SMS program details including STOP, HELP, and message frequency disclosures

Questions? Contact us at support@kloob.app

Kloob, Inc.
Cincinnati, Ohio