Welcome to kloob ("kloob," "we," "us"), operated by Kloob, Inc.. This Privacy Policy governs your access to and use of the kloob platform and related services ("Services"). By using kloob, you agree to these terms. If you do not agree, please do not use our Services.

kloob is a task delegation and communication platform designed for lead organizers — the "queen bee" — who coordinate teams around projects, events, and goals. The platform enables organizers to convert meeting notes into tasks via AI, delegate those tasks to team members via SMS, and manage accountability without requiring team members to download an app.

We collect personal information you provide when creating an account, using kloob, or opting in to receive communications. This information may include:

• Account information: name, phone number, and authentication data
• Contact data: phone numbers of team members you add to your hive
• Notes and tasks: meeting notes, brain dumps, AI-generated tasks, and task history
• Communication data: SMS interactions between kloob and your team members
• Usage data: how you interact with the platform, features used, and session data
• Device data: device type, operating system, app version, and interaction logs
• Preferences: notification settings, workspace configurations, and other app preferences

We collect this information to provide, personalize, and improve our services, and to communicate with you about your account and activities on kloob.

We use the personal information we collect to provide a seamless, personalized, and secure experience across kloob. Specifically, we may use your information to:

• Create and manage your account, including authentication and profile customization
• Enable task creation, delegation, and communication including AI-powered task extraction from notes
• Send SMS notifications to team members you add by phone number, including task assignments and reminders
• Track task-related data such as deadlines, assignments, completion status, and delegation history
• Analyze usage trends and app performance to improve features and user experience
• Identify and resolve technical issues, including app crashes and bugs
• Ensure safety, compliance, and enforcement of our Terms of Service

We send the following email and SMS communications:

• Transactional: account updates, task assignments, OTP codes, and critical notices
• Reminders: deadline approaching and overdue task notifications sent to delegated team members
• Sting notifications: direct SMS nudges sent on behalf of the lead organizer to team members
• Optional: product updates and early access communications (only if you opt in)

We do not use your data for automated decision-making or profiling that has legal or similarly significant effects without your explicit consent.

kloob's core functionality involves sending SMS messages to phone numbers provided by lead organizers. By adding a phone number to your hive, you represent that the person at that number has consented to receive SMS communications from kloob on your behalf.

• Team members receive a welcome SMS when added to a hive
• Team members receive SMS notifications when assigned a task
• Team members receive reminder SMS messages as task deadlines approach
• Lead organizers may send Sting notifications — direct SMS nudges — to team members

Team members can reply STOP to any SMS to opt out of further messages. Standard message and data rates may apply depending on the recipient's carrier.

Phone numbers added to kloob are used solely to send task-related communications. We do not sell phone numbers or use them for marketing without explicit consent.

At kloob, we respect your data and aim to be transparent about how it may be used.

While we do not sell personally identifiable information (such as your name, phone number, or account password), we may share aggregated or de-identified usage data with trusted partners for analytics, research, or platform improvement. We do not sell personally identifiable student information.

Types of data that may be shared or sold:

• Aggregated event analytics (e.g., average task completion rates, most used features)
• Anonymized usage trends and engagement metrics
• Device and technical data (e.g., app version, operating system, interaction logs)

kloob implements industry-standard security measures to keep your data safe from unauthorized access, loss, or misuse. Our practices include:

• TLS encryption for all communication between your device and our servers
• Encryption at rest for all sensitive data, using industry-standard security practices
• Secure cloud storage through trusted third-party providers with strict access controls
• Routine security audits and code reviews to identify and address vulnerabilities
• Role-based access controls to limit internal access to your data only to authorized personnel

While no system can guarantee complete security, we are committed to continuously improving our safeguards and responding promptly to any potential threats.

At kloob, we believe you should have control over your personal information. Depending on your location, you may have specific legal rights, including:

• Access — request a copy of the personal data we have about you
• Correction — request that we correct any inaccurate or outdated information
• Deletion — request deletion of your account and all associated data. You may do this at any time via kloob.ai/delete-account
• Portability — where applicable, request a portable copy of your data
• Withdraw consent — revoke previously given consent where applicable

We will respond to all requests in accordance with applicable laws and within a reasonable time. To exercise any of these rights, contact us at support@kloob.ai.

We retain your personal data for as long as your account is active and as necessary to provide our services.

If you choose to delete your account, we will securely delete your data from our active systems within 30 days and from all backups within 90 days.

Some information may be retained longer if required by law or for legitimate business purposes, such as compliance with legal obligations, resolving disputes, or preventing fraud or abuse. After this period, your data will be permanently deleted or anonymized.

kloob is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will delete it promptly.

Users between 13 and 18 should use kloob only with parental or guardian consent. If you are a school or educational institution using kloob, please contact us at support@kloob.ai to discuss appropriate data handling arrangements.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant updates, we will notify you by posting the updated Privacy Policy within the app and sending an email notification to your registered account.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of kloob after such changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

support@kloob.ai

Kloob, Inc.
Cincinnati, Ohio